Title: Google Drive Sync Issue Causes Disappearing Files: Recovery Tool Available for Affected Users
Date: [Insert Current Date]
In late November, users of Google Drive for desktop version v84.0.0.0-84.0.4.0 encountered a distressing issue where files mysteriously disappeared from their accounts. Google Drive, a popular cloud storage service, acknowledged the mishap and promptly addressed the problem by introducing a file recovery tool for affected users.
It is estimated that only a “small subset” of users were impacted by this sync issue. Nevertheless, Google has taken swift action to rectify the situation with the latest version of Google Drive for desktop (version 85.0.13.0 or higher), which includes the new file recovery tool.
To access the tool, users are advised to follow these simple steps. First, open the menu bar or system tray and locate the Drive for desktop icon. Next, press and hold the “Shift” key and simultaneously click on “Settings.” A new window will appear, where users can click on “Recover from backups” to initiate the recovery process.
Upon starting the recovery, a notification will be displayed indicating that the process has commenced. Users are advised to be patient, as the time taken for recovery may vary depending on the quantity of files. Once the recovery process is complete, a new folder called “Google Drive Recovery” will appear on the user’s desktop, containing the unsynced files that were previously missing.
Google recognizes that this method might not work for every affected user. As such, it encourages users experiencing issues with the recovery tool to provide feedback by using the Drive for desktop app and including the hashtag ‘#DFD84,’ along with diagnostic logs. This feedback will help Google better understand and resolve any lingering problems with the recovery process.
For users who prefer alternative recovery options, Google has also provided instructions on utilizing the command line interface, Windows backup, or Time Machine backup.
In conclusion, Google Drive’s recent sync issue alarmed a select group of users in late November. However, Google responded promptly by introducing a file recovery tool in the latest version of Google Drive for desktop. The tool allows affected users to retrieve their missing files by following a few simple steps. While Google acknowledges that the recovery method may not be foolproof, the company encourages users to provide feedback to help improve the recovery process. Additionally, alternative instructions are available for users who prefer different recovery methods.
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